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Spax, Inc.
Branch Closure Report
September
As part of our ongoing effort to consolidate our various customer service centers, our Midtown New York branch has been closed and incorporated into our Newark service and distribution center.
Because of the proximity of the new location and the ease of transit connections, we expected to retain at least 75% of the personnel from the closed location. However, out of thirty-six employees from the New York branch, only twenty two remain with us here in Newark.
We were successful in keeping several of our most experienced employees in mid- and upper-level management. Nevertheless, the loss of a few key employees has been felt by the department as a whole and has created some difficulty during the move. We have worked with the HR department to come up with a plan for filling the vacant positions with new talent.
The first step of the recruitment process is to identify people within the company who could advance into these positions. If we're not able to successfully fill the positions internally, we will be contacting recruiters through our current network.
We're concerned that two of the specialized technology management positions will require additional searching. So, if the positions are not filled by late November, we have proposed, and HR has agreed, to offer a referral bonus of $1000 to our employees.
Aside from personnel issues, the physical move proceeded smoothly. The office-moving company recommended by the local trade association did their work smoothly and effectively.
The New York and Newark offices have been running the same IT systems for more than 2 years now, so after the move, rebuilding the IT infrastructure was a snap. We have been up and running without missing a beat.
Management feels that, in spite of the challenges, closing our New York office was a step in the right direction.
According to the report, what made the move difficult for the New York
branch employees?

(A) There was a lack of help from Human Resources to recruit new employees.
(B) There was a need to identify key personnel as soon as the
branches were merged.
(C) The offices had been running the same IT systems for too long.
(D) The company lost more important employees than anticipated.

D

In the report, what does the pronoun We refer to in paragraph 7?

(A) the retained personnel from the closed location
(B) mid- and upper-level management
(C) the candidates that were recruited
(D) the combined personnel in Newark

B