Please, can somebody give me a feedback about my business letter?

Dear Mr. and Mrs. Carlson Jones:

Thank you for choosing us to clean your carpet. CleanCarp, Inc constantly receives great feedbacks, and has an incredibly strong reputation in the market. Our costumers always important to us, and we totally understand your urgency to have a clean carpet before open house.

On June 14, our company sent to your house a crew to remove a red stain on the carpet, so that you confidently could show your house to potential buyers. Before starting the work, John, the leader of the crew, had you sign the paper with the company's policy. After you signed the paper the crew started working. Once the work was done, the carpet seemed to be clean.

However, on June 16, we received the e-mail from you regarding the stain got back on the carpet. You also requested us to refund the money and pay one-half the cost of a new carpet. According to our policy that you have signed before, the company cannot implement your request. Understanding that the carpet should be clean before open house in a week, CleanCarp, Inc. wants to recommend you to buy a new carpet from one of our partners. We have a partnership with several great carpet companies which always have low prices and significant discounts on many carpets. They will be more than happy to help you out in your situation (see an attached paper for information).

Thank you for choosing CleanCarp, Inc. for your needs. We always care about our customers who also are crucial part of our business. In the future, you can always go to our website at and schedule needed services just with several clicks.

Sincerely,