PLeas help me again, Thanks

Question

We noted from our customer that the reworked cargo was only 100pcs ready for inspection, which is a big difference between your advised that there have 90%. Therefore, they refuse to inspect these incomplete cargos yesterday. According to their company policy, this is not accepted to arrange 3 times inspection within one week. We are begging our customer to do this extra inspection for you today afternoon to catch up the vessel closing on Jul 20. Therefore, please have the goods inspected by you own QC and make sure there is no any problem prior to customer inspection. We are surprised that this is not a new order but why the arrangement is in a mess? Finally, will hold you are responsible for any air freight or late penalty caused from our customer.

BarbaraPA · Accepted Answer

Ice2007We noted from our customer that the reworked cargo was only 100pcs ready for inspection, which is a big difference between your advised that there have 90%. Therefore, they refuse to inspect these incomplete cargos yesterday. According to their company policy, this is not accepted to arrange 3 times inspection within one week. We are begging our customer to do this extra inspection for you today afternoon to catch up the vessel closing on Jul 20. Therefore, please have the goods inspected by you own QC and make sure there is no any problem prior to customer inspection. We are surprised that this is not a new order but why the arrangement is in a mess? Finally, will hold you are responsible for any air freight or late penalty caused from our customer.

Our customer has notified us that only 100 pieces of the reworked cargo were ready for inspection, which is a significant variance from your statement that 90% of the cargo was ready. Therefore, yesterday they refused to inspect the incompleted pieces, citing company policy and a lack of willingness to inspect the same cargo three times in one week. We are urging our customer to perform this extra inspection this afternoon to allow shipment on July 20.

Please have the goods inspected by your own quality unit and sure there are no problems prior to our customer's inspection.

We are surprised and disappointed that this situation has occurred since this is not a new order.

Please be advised that we will hold you accountable for any any air freight or late penalty assess by our customer.

Ice2007 · Answer

Thank you very much GG. I just already to see your photo in the forums.  <img class='emoticon' style='Width:19px;Height:19px;' data-delaysrc='https://uat-englishforward-forums-backend.s3.us-west-2.amazonaws.com/Emoticons/2.gif' src='https://uat-englishforward-forums-backend.s3.us-west-2.amazonaws.com/Emoticons/2.gif' alt='Emotion: big smile'/>

BarbaraPA · Answer

Well, I'm glad it didn't frighten you too much to come back <img class='emoticon' style='Width:19px;Height:19px;' data-delaysrc='https://uat-englishforward-forums-backend.s3.us-west-2.amazonaws.com/Emoticons/1.gif' src='https://uat-englishforward-forums-backend.s3.us-west-2.amazonaws.com/Emoticons/1.gif' alt='Emotion: smile'/>

PLeas help me again, Thanks

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