When Mecsics consolidated security functions at Equifax, he had to deal with pushback from certain process owners. For example, the CIO was reluctant to turn over control of his systems to Mecsics. So Mecsics used a personal approach in which he listened to their concerns and tried to win their hearts and minds. "I said, 'I'm not going to do anything to hurt your system or inhibit your business processes. I'm here to protect you so our CEO isn't standing before a congressional committee someday explaining why credit reports are in front of some gym locker,'" he says.
Question:
personal = private?
or
personal = human?
Top answer
I think "personal" here means "particular to a given individual"
— Maple
I think "personal" here means "particular to a given individual"
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Connecting person-to-person. Your "human" is a good choice. He didn't rely in memos or letters, but he talked to them and listened to them in person, face-to-face.
Don't forget that approach means a way of approaching a problem, a way of going about solving a problem. personal approach then means a way of going about solving a problem that involves speaking directly to people, having person-to-person communications with people. The phrase personal approach is used in contrast to impersonal approach, which is a way of going