Order or Request !!!

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Requested-- or asked. Always!
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I think a little depends on relations in the workplace.

A director could order me to do something, in my view, but if I were to use that form of words to a third party, that suggests reluctance on my part to comply with the order. Requesting or asking might not be sufficient, so a direct order might be required.

In other words the speaker or writer using a word like order

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I don't think so, Tom. This is the context:

"Mr. Aey ordered/requested me to send you a detail sheet of recent distribution issues. Please find the below details"

It is never diplomatic to suggest to the third party that your superior commanded you to do anything-- it shows only insubordination, reluctance or some other unwillingness to cooperate.
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Yes, I quite agree. It's certainly not diplomatic and the letter might well get you the sack, but if you wanted to disassociate yourself from the letter - unlikely in these circumstances, I think - this is how you'd do it.

Unless you serve in the armed forces (and even then), being ordered to do something has a negative connotation...and you don't ever want to depict yourself or your employer in this way.

Try this:
"At the request of Director Aey, I am sending you the following product distribution information: [Insert attachment or cut and paste the details]"

That's lovely. But what if i would say ...

" The director advised me to ....."

brwnpaprbg,

brwnpaprbgTry this:
"At the request of Director Aey, I am

Thanks dear but ....

At the request !!!

Or

On the request ???

AT the request, or UPON the request.

I'm not sure I would differentiate between on the request or upon the request - I wouldn't use either: in BE I think it has to be at the request.

One possibility we haven't considered so far, I think, is The director has instructed me... This is a pretty cold formula to receive, and suggests that what is about to follow is unpalatable. T