The officer helped the civilians who had been shot. This is a natural English sentence. The officer helped the civilians, who had been shot.
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AlpheccaStars2.The officer helped the civilians, who had been shot. This sentence is not natural. A native speaker would understand it as #1. This pair is not a good example of the meaning differences between restrictive and non-restrictive clauses.This is natural enough in BrE, and would be understood in the way Fatpoisson suggested.