My cv and Motivation letter

Good afternoon,

My name is Heiko Obermüller,

I am German living in brazil since 96 , and actual I am in a very new position , I am Jobless.
To change this situation if been working on my own CV internet site, but as I am working in a Portuguese spoken country since more than 8 years my English really passed away. For this matter I would like to ask if somebody please be so kind and have a look to my CV and my motivation letter before I publish my site.


I would like to thank forwards all members (and ´guests) for your help and suggestions.


Sincerly



Heiko Obermüller






Dear Madam, Dear Sir,

Armed with 21 years’ experience in the hospitality industry, during which I have spent 8 years as operation and general manager in international leisure or business hospitality projects in different parts of the world, today I am looking for a position as the General Manager in Hotel or Restaurant chain , to take an active part in their development, with a new professional challenge to face:
I want to put my abilities to work for you.
Skilled in communicating, management, administration, and training, I am very committed to the quality of the welcome and the promotion of the product. I know how to define a commercial marketing strategy, and how to identify the objectives for my staff at the same time as respecting the owner’s interests. I know how to establish procedures and train my staff, explaining and demonstrating as needed.
Trilingual in German, Portuguese and English, I can adapt to talk to any type of person and in any type of situation. I am a man with practical experience, and like to combine the interests of the owner and those of my staff with those of my clientele, always aiming to maintain quality and comfort.
Strongly motivated, I know how to bring you real added value, and make the most of my responsibilities, relying on my professional ambition, my commitment, and my strong enthusiasm for management.
I would be happy to meet with you and discuss working with you in the future.
Best regards.

Yours sincerely,






OBJECTIVE:

I am looking for a company of highest international standards that I can grow with over the coming years in a managerial position and that would give me the opportunity to fully utilize my creativity, leadership, operation and training skills.

PROFILE:

Date of Birth: April o1th 1967
Nationality: German
Marital Status: Married / 2 children
Email: Email Removed
Telephone: +55 - 55 22 33 23(Brazil) / +8115 15 69 (Mobil phone)
Telefax: +55 - 55 22 33 23 (Brazil )



QUALIFICATIONS

- 21 years of experience in luxury hotels and international gastronomy (Germany,
Thailand and Brazil)
- Management positions since 1994
- Specialized in feasibility studies, pre-opening, market segmentation, opening and
operations
- Financial planning, cash flow and investments
- Coach and develop team members; hire, fire, assess, discipline, document
performance, recommend salary and classifications changes.
- Definition of tactics and strategies
- Good knowledge of legislation, food handling and sanitary safety
- Set high performance standards and pursue aggressive goals.
- Strive for constant improvements and to take responsibility for achieving
business results.
- Effectively diagnose problems and thoroughly analyze complex information to
guide decision-making
- Take action to address customer needs, and strive to exceed customer
expectations.
- Participate as a team player and establish strong working relationships to deliver
positive results.
- Develop the potential of others through coaching and development opportunities
to build organizational capability for the future
- Work effectively with colleagues from different viewpoints, cultures, and countries

PROFESSIONAL EXPERIENCE:

07/1999 – 02/2005 General Manager
Business Club Transatlantico , São Paulo, Brazil. 90 employees
and 30 trainees.
Association owned by 500 international business members.

Club Infrastructure: 4 Restaurants, 10 multifunctional rooms, catering
service.Designated official location for political functions of the German
chamber of commerce, the German, Austrian and Swiss consulates.



Achievements:


Complete and successful transition from the outsourced international food and facilities management to proper in-house operation.
Responsible for the initial feasibility study, financial planning, hiring, training, operations and repositioning of the business club on the local market.

This transition included:
? Changing the entire kitchen production to Sous Vide cooking, being the first
commercial restaurant in Sao Paulo to introduce this technology.
? Preparation and Serving of up to 14,000 meals/month in 4 separate high standard
outlets.
? Keeping food and beverage costs always below 24%, resulting in increased
profitability for the Club.
? Development and execution of 120 new club activities per year such as social and cultural events.
- Examples:
- Saturday Brunch, Sunday Flea Market, Weddings, Jazz Night, Dance Nights, Art
exhibits, Gastronomic Theme events such as the Mozart Festival, German
Independence day, Day of the Native Indians, etc.

Creation of the Club site elaborating and distribution of a sponsored club magazine informing of activities, 10.000 exemplas per month ( as well online www.clubtransatlantico.com.br )
Author and organizer of 18 Wedding workshops between 2001 and 2005, resulting up to 56 weddings per year, creation of our own wedding guide with exemplary 30.000 each year. (Guide 100 % sponsored by suppliers)
Creator and introducer of the successful Trainee Program in Gastronomic techniques, with 30 trainees from 8 local Colleges, this program includes 180 detailed tasks descriptions at 4 different departments. The students brought our club higher service standards and results 17 % less labor cost .
Initiator of a new Catering Service department specialized for Consulates, Chambers of Commerce and Multinational Corporation Directories.
Under my administration the Club had 180% increase of revenue between the
years 2000 and 2005

Highlights:
• Yearly organizing of (National union commemoration) for the
German Government.
• Official Gala Dinner from the German chancellor Gerhard Schröder
• Official Reception from the Foreign Minister of Germany Mr. Joschka Fischer
• Official function in merit of Mr. Hans Eichel German Minister of Finance




01/1997 – 07/1999 GENERAL MANAGER: PRE-OPENING AND OPERATIONS
Microbrewery “ SANTA CERVA “ (São Paulo / Brazil)
2.500 visitors day, Exclusive entertainment property, 5 F&B outlets
and disco Club, 150 employees

Hired for the entire pre- opening consultancy assignment in order to develop and implement Standard Operating Procedures and Operational Standard Manuals for all production and service departments, conduct staff and managerial training seminars and support in human resources related issues. Improving the daily operation, financial performance and professional development.

Responsible for brand developing, market segmentation,
strategies, hiring, training and operations.
Also responsible for special projects such as introduction of a 100% wireless service operation, special equipments, acquisition of the Cervejaria Chopp Haus, and the successful selling of the brand to the Kaiser Group 1 year after the opening, today Santa Cerva known as a special brand from the Kaiser group.




05/1995 – 07/1996 Associate Manager
Paulaner Restaurant , (Bangkok / Thailand)
450 seats, Theme entertainment property, 2 F&B outlets, 70 employees

International restaurant chain & brewery with Headquarters in Germany
Responsible for:
Feasibility studies of the unit in Bangkok, with the goal of switching the franchise.
Operating and guiding of the new franchise Partners.
Organization of the first “Oktoberfest” (9,000 people/day ) in southeast Asia . Complead planning and opening of a second restaurant in Bangkok, Italian style “ La Comedia “ including negotiation with Swiss architects, Italian equipment suppliers and hirer and conducting of the 5 pre-opening kitchen specialists in Italy. Planning board member of the third restaurant in Bangkok and a franchising concept for Saigon/Vietnam.
Responsible for the entire operations, leading an training the service and production staff , food & Beverage suppliers, maintenance, guest relation and interpreting the manager reports to the company owners ( daily )



10/1993 – 05/1995 Managing Partner
De Toledo Munich Executive Service , Munich Germany
Incoming & Limousine service for top VIP´s
Full in charge for operating, international reservations, marketing, partner-ship contracts, and logistic until up to 30 Limousines Europe wide.
Responsible for the acquisition of the clients like United Emirate office in Munich, Embassy of Argentina, taking personal care of the international movie stars for Colombia Tri Star, personally in charge for the 4 month vacation of the Royal family of Saudi Arabia in Europe. Exclusivity for organizing the special treatment of the top stars from Sony music during their tours in Germany.
Lucrative sale of the company to the National Cooperation “ Interline “05/1995



05/1990 – 10/1993 Concierge
Rafael Hotel Munich ( Leading Hotel of the world )

Part of the pre-opening team , responsible for the front office and first guest contact. Exclusive responsible for the international VIP clients. Organizing theater tickets, re-furnishing and adaptations from the rooms as requested from the top VIPs , sales point for tickets and international reservations for the Wagener festival in Bayreuth, Mozart Festival in Salzburg and the opera Aida in Verona. Also responsible for the bell-boys , Telephone operators and font- office crew.

In 1991, elected the “Youngest Concierge” associated to the Clef d’Or in Germany


03/1987 – 05/1990 Chef de Rang
Military Restaurant / Lommedale / Norway
Hotel Alpenhof / St. Johann / Austria
Hotel Sport Hotel / Val Gardena / Italy
Iluminarte Cocktail Bar / Porto Seguro / Brazil
Hotel Ilha de Comandatuba / Bahia / Brazil
Transamerica / São Paulo / Brazil ( responsible for entire F&B
organization at the F1 Sao Paulo, 900 VIP´s and the mechanical , pilots
and the staff restaurant



05/1990 – 10/1993 Trainee
Vier Jahreszeiten Kempinski Munich / Germany
(Leading Hotel og the World )
Starting as a trainee in kitchen, restaurant, events, bar, room service and front office. For 2 years, responsible for the training of new trainees.
Still today I describe the Vier Jahreszeiten as my biggest fountain of knowledge in my professional carrier and I am really thankful to Mr. Michael D. Maas ( General Manager ) and Mr. David Langartner ( Chef Concierge ) for their passions to teach me all about traditional 5 Star hospitality philosophy .

EDUCATION:


1987 Pos -Graduation – specialized in restaurant techniques
Chamber of Commerce and Industry of Munich/Germany– 1987
(Prüfungszeugnis nach § 34 Berufsbildungsgesetz zum Restaurantfachmann)

1983 – 1987 Hotel Management College Simon Knoll - Munich
Staatliche Hotelfachschule Simon Knoll
Graduation: Hotel, Bar and Restaurant, Technician (Hotel Management and Economics, Marketing, Law, Financial Administration, Human Resources, Food and Beverage Techniques, Nutrition, Kitchen

1974 – 1983 Ground and Secondary Education
Private School “Maria Montessori”, Munich/Germany


COMPUTER SKILLS:

Mircos Fidelio
Colibri / Paturi Restaurant Management Software
MS Windows / Word / Excel / PowerPoint

TRAININGS:

Founder of the gastronomic training Program CT
Best Restaurant Marketing
Matrix organizations
Commercial Restaurant up sales skills for Sodexo Brasil
How to develop practical Job descriptions
Productive Team Building
Strategic Planning
Train the Trainer

LANGUAGE SKILLS:

German (Mother tongue)
English (Fluent)
Portuguese (Fluent)
Spanish (Basic communication skills)
Italian (Basic communication skills )

MEMBERSHIPS:

Junior Chamber of Commerce
Round Table
International Youngster Business Club

REFERENCES: