It's "had had" unless she repaired it herself.
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HongkieIf she repaired it herself, what is the tense of the sentence?It's past perfect in both cases. It has to be, because she was disappointed after the repair was made. The problem lies with the way "have" goes with "repair". We have things repaired, meaning we pay other people to repair them. In the same way, we have work done, we have a dog spayed, we ha