Mock Exam part 1

Dear, can anyone check my answers?

1. Poor service seriously maintains / undermines / cements / cultivates our customer relations so we must give all our staff regular training.
2. After the manager lost his temper with his staff, relations soured / severed / cemented / disrupted considerably and now nobody has any respect for him at all.
3. The open-door policy severs / disrupts / resumed / promotes good communication between all staff members.
4. We've severed / cemented / jeopardised / undermined all ties with that company. We simply cannot work with them anymore.
5. You can never really emanate / encounter / eliminate / expect all risks, but you can limit them.
6. Several people had accidents because of the faulty product. The company will have to pay product responsibility / damages / catastrophe / liability

Complete each sentence with a word formed from the verbs in brackets. Write this new word down on your answer sheet. The first one has been done for you as an example.

1. We've made an = ASSESMENT (assess) of the damage done and it's not as bad as we first thought.
2. I'm not looking forward to my staff = APPRAISAL (appraise) this year as I know I haven't performed particularly well.
3. Many people put = EMPOWERMENT (empower) near the top of their satisfaction lists.
4. I get a lot of = SATISFACTION (satisfy) from seeing my customers happy.