Message on the answering machine

Hello my honorary teachers please correct my mistakes.

I made the words bold. and I would like to know which one is correct or both ok.

Thank you very much!

A message on the answering machine.

Hello. This is Dale Thomas from financial services. Last evening I left you a message saying that there is something wrong with the Internet connection in our part of the building. We couldn't get connected to any sites other than the company network. It's already lunch time but I haven't gotten any reply from you yet. As you know, we cannot do much without an Internet connection and we've already lost too many working hours as it is. So could you please have someone check the Internet cables and then call me back? Once again this is Dale, and you can reach me at ext. 267. Thanks.


My reply

Hello Mr Thomas, this is Binny from customer support / Mega Internet / administration. I received your message saying that you couldn't get connected to any sites other than the company network.

First, I'd like to apolize for the inconvenience we may have caused you. I was out of my office/the office/office so I couldn't call you back.

By the way, I've checked the situation and found out that our technicians are upgrading the Internet service. During this time, you can only access the company network. So I suggest that you should go/go to the room 205 on the second floor. You can use the Internet connection there. as soon as they finish upgrading, I will call you back. If you wish to speak more about this matter, please call me back at the same number. Thank you.