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XYZZ Posted 19 years ago
Letter Writing

Making a complaint (FCE)

1font00There is another topic for FCE and my answer to this, could you please check this? Words in brackets must be included. Thank you. 02font02br
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01font00You bought the personal stereo advertised in a mail order catalogue. 02font02br
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01font01b00A GREAT LITTLE PERSONAL MUSIC CENTER THAT FITS IN YOUR POCKET!02b00 02font01font00(very big and too heavy for my pocket)02font02br
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01font00This high-quality stereo comes to you at the unbeatable price of $19.99, 01font00(not true – found one for $14.99 in shop)02font00 including cost of postage, lower than you will find in any shop. 02font02br
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01font00It comes compete with: 02font02br
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01font00- headphones 02font01font00(missing)02font02br
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01font00- convenient carrying case 02font01font00(zip broken) 02font02br
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01font00- batteries02font02br
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01font00It has a recording facility 01font00(didn’t work),02font00 will pick up any radio station, and plays all your tapes 01font00(destroyed two tapes)02font00 with high-quality sound. 02font02br
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01font01b00THIS IS A BARGAIN NOT TO BE MISSED! 02b02font02br
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01font01b00Write a letter to Home Mail Order, complaining about the stereo, and asking for your money back, or a new stereo02b00. 02font02br
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00Dear Sir/Madam, 02br
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00 I am writing in connection with a personal stereo, which I saw advertised in your mail order catalogue. Last week I bought one of these stereos, and I am sorry to say that I was very disappointed when I received it. 02br
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00 First of all, your advertisement stated that the price of stereo would be lower than in any shop but I saw the same stereo at the price of $14.99 instead of $19.99. 02br
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00 Furthermore, your advertisement promised that it would be a high-quality stereo compete with all necessary accessories. However, when I received it, headphones were missing and there was a broken zip on a carrying bag. A recording facility did not work as well and I have already destroyed two tapes with my favourite musical compositions. 02br
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00 Finally, you also promised that it would be a compact and portable device. However, the stereo was so big and heavy that it could not be carried in a pocket. 02br
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00 Could you please arrange for me to receive a new stereo or refund my money in full? 02br
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00 I look forward to hearing from you. 02br
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00Yours faithfully, 02br
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00Peter Petrov. 0-
  

Top answer

0Hi,02br 02br 00This is a good letter. I've made some suggestions, so please read carefully. Look at my changes about articles.

— Clive

  • 0Hi,02br 02br 00This is a good letter.
  • I've made some suggestions, so please read carefully.
  • Look at my changes about articles.
  • Also, try to avoid repetition of words, like 'stereo'.
  • Use pronouns.
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2 Answers
0
0Hi,02br
02br
00This is a good letter. I've made some suggestions, so please read carefully. Look at my changes about articles. Also, try to avoid repetition of words, like 'stereo'. Use pronouns. 02br
02br
00Best wishes, Clive02br
02br
01font00Dear Sir/Madam, 02font02br
02br
01fon
0
0
0 01blockquote
01cite10Clive12cite10Hi,12br
12br
10This is a good letter. I've made some suggestions, so please read carefully. Look at my changes about articles. Also, try to avoid repetition of words, like 'stereo'. Use pronouns. 12br
12br
10Best wishes, Clive12br
12br
11font
0

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