Letter to Airline Management

You missed a flight due to a problem at the airport. Write a letter to the airline. In your letter

• describe what happened that caused you to miss the flight
• explain how missing your flight affected you
• make it clear what you would like the airline to do

Dear Sir or Madam,

I am writing this letter to complain about the services at J.K. International Airport on 15 June 2019 as a result of which I missed my flight of Kuala Lumpur.

When I reached the airport on that day, I was told by your staff that boarding-pass machines were not working properly, and I needed to stand in a queue. I stood in a long queue for almost one hour since the service of your staff issuing the manual passes was too slow. Consequently, the flight was missed.

I had a business meeting at Kuala Lumpur that I could not attend as a result of this fiasco. Although my secretary tried to reschedule that meeting, the senior management of the Malaysian company did not agree to it. This may cause a loss of million pounds to my company and ultimately, I can be fired from my exiting job.

I want you to provide the clarification letter enumerating that numerous passengers had missed their flight on that day due to technical errors in your machines. Moreover, please return the amount of the ticket I paid in advance.

I await your response.

Yours faithfully,

Adam Smith