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KiBeom Yoo Posted 17 years ago
Letter Writing
Letter of complaint
This is my first post so I don't know how should I do.
I wrote a letter of complaint for my work.
I'd like to check the grammar error in this letter.
can you help me?
My Information:
XXXXX XXXXXXXXXXX XXXXXXXX
Phone Number: +358 XXX XXXXXXXX
Email Address: Email Removed
Date: 2009-12-08
Salutation:
Customer Services Manager
Hoas (Foundation for Student Housing in the Helsinki Region)
Pohjoinen Rautatiekatu 29, 00100 HELSINKI
Dear Customer Service Manager
On last 19th Aug, I was provided a Door Opening Service at my place because I locked myself out of my room. I gave a phone call for the service and subsequently I got the service in about 30 minutes. The member of your staff who had provided the Door Opening Service gave me a receipt which is for paying fee of service, 27€, without any mention. He just wanted me a sign on the receipt and then he has gone. The problem is that I should have paid the fee of service on the due date even though he did not announce the fact it has a deadline to me. Since I did not know the existence of due date on the receipt, I passed the deadline for the receipt. Fortunately, I did not pay the late fee through informal complaint using phone. However, it still has a problem obviously. For instance, one friend of mine paid the service fee and the late fee as well, although she did not receive the announcement that the receipt has a deadline for the paying fee of the service. It is unfair to demand the late fee from a customer without proper notification.
To resolve the problem I require you to give a customer precise information about the Door Opening Service such as a fee, due date, and the rules of late fee, if a customer pass the deadline for the bill. A staff has to not only require a customer to write a signature but also notify a customer of information for paying fee of service like deadline and late fee after he offer a customer the service.
I look forward to hearing the word that the problem does not happened anymore from you after a month it is needed to training a staff.
Yours sincerely
Kibeom Yoo
I wrote a letter of complaint for my work.
I'd like to check the grammar error in this letter.
can you help me?
My Information:
XXXXX XXXXXXXXXXX XXXXXXXX
Phone Number: +358 XXX XXXXXXXX
Email Address: Email Removed
Date: 2009-12-08
Salutation:
Customer Services Manager
Hoas (Foundation for Student Housing in the Helsinki Region)
Pohjoinen Rautatiekatu 29, 00100 HELSINKI
Dear Customer Service Manager
On last 19th Aug, I was provided a Door Opening Service at my place because I locked myself out of my room. I gave a phone call for the service and subsequently I got the service in about 30 minutes. The member of your staff who had provided the Door Opening Service gave me a receipt which is for paying fee of service, 27€, without any mention. He just wanted me a sign on the receipt and then he has gone. The problem is that I should have paid the fee of service on the due date even though he did not announce the fact it has a deadline to me. Since I did not know the existence of due date on the receipt, I passed the deadline for the receipt. Fortunately, I did not pay the late fee through informal complaint using phone. However, it still has a problem obviously. For instance, one friend of mine paid the service fee and the late fee as well, although she did not receive the announcement that the receipt has a deadline for the paying fee of the service. It is unfair to demand the late fee from a customer without proper notification.
To resolve the problem I require you to give a customer precise information about the Door Opening Service such as a fee, due date, and the rules of late fee, if a customer pass the deadline for the bill. A staff has to not only require a customer to write a signature but also notify a customer of information for paying fee of service like deadline and late fee after he offer a customer the service.
I look forward to hearing the word that the problem does not happened anymore from you after a month it is needed to training a staff.
Yours sincerely
Kibeom Yoo
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