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Dipsik Posted 17 years ago
Letter Writing
LETTER OF COMPLAINT
Dear all,
I'd be extremely grateful if anyone could proofread the letter below.
Many thanks in advance
Lenka
Dear Mr. Tkanicka
I am writing to you to voice my deep dissatisfaction with both the quality of goods and service I received at Bata shop on Masaryk Street in Brno.
On October 14, I purchased at the above shop a pair of white thick-soled climbing boots at a price of €140.00, with a fifteen-year warranty. I was assured by the shop assistant that the boots are of incomparable quality and comfort, suitable for the most extreme mountain conditions.
Unfortunately, neither quality nor comfort proved to be the case, even though I meticulously followed the instructions for use. First, after one day of light hiking, dark grey stains began to appear on the instep of both boots. Then, in mid-trip, the sole stitching of the left boot came suddenly loose, causing the whole boot to literally fall apart.
Due to this accident, I was forced to cancel my trip to the Alps only two days after I arrived, which has caused me a loss of €1000.00. This is not to mention the massive inconvenience I suffered by having to climb down the mountains with ruined footwear on and thus putting my life and health at serious risk.
I contacted the respective shop immediately after my return to the Czech Republic and demanded a full refund, but was absolutely appalled by the way I was dealt with. The shop assistant flatly refused to return the money, saying that the boots were of different colour than at the time of purchase – i.e. they were no longer pure white - and therefore they could not be regarded as the same goods. At my insistence the shop manager was called in; however, she neither was willing to make a refund and even remarked that I should not have bought climbing boots if I could not wear them properly.
Considering all the nuisance, I think that both a replacement pair of boots and a refund of €400.00 would be an appropriate compensation. I realise that mistakes happen but in my case, the fault on the side of the producer was of great seriousness and, in addition to this, the behaviour of the staff was inexcusable. I've long been a user of Bata’s products and up until now have always considered you to be an excellent organization. I have every faith therefore that you will do what you can to rectify this situation.
I look forward to your reply.
Yours sincerely
I'd be extremely grateful if anyone could proofread the letter below.
Many thanks in advance
Lenka
Dear Mr. Tkanicka
I am writing to you to voice my deep dissatisfaction with both the quality of goods and service I received at Bata shop on Masaryk Street in Brno.
On October 14, I purchased at the above shop a pair of white thick-soled climbing boots at a price of €140.00, with a fifteen-year warranty. I was assured by the shop assistant that the boots are of incomparable quality and comfort, suitable for the most extreme mountain conditions.
Unfortunately, neither quality nor comfort proved to be the case, even though I meticulously followed the instructions for use. First, after one day of light hiking, dark grey stains began to appear on the instep of both boots. Then, in mid-trip, the sole stitching of the left boot came suddenly loose, causing the whole boot to literally fall apart.
Due to this accident, I was forced to cancel my trip to the Alps only two days after I arrived, which has caused me a loss of €1000.00. This is not to mention the massive inconvenience I suffered by having to climb down the mountains with ruined footwear on and thus putting my life and health at serious risk.
I contacted the respective shop immediately after my return to the Czech Republic and demanded a full refund, but was absolutely appalled by the way I was dealt with. The shop assistant flatly refused to return the money, saying that the boots were of different colour than at the time of purchase – i.e. they were no longer pure white - and therefore they could not be regarded as the same goods. At my insistence the shop manager was called in; however, she neither was willing to make a refund and even remarked that I should not have bought climbing boots if I could not wear them properly.
Considering all the nuisance, I think that both a replacement pair of boots and a refund of €400.00 would be an appropriate compensation. I realise that mistakes happen but in my case, the fault on the side of the producer was of great seriousness and, in addition to this, the behaviour of the staff was inexcusable. I've long been a user of Bata’s products and up until now have always considered you to be an excellent organization. I have every faith therefore that you will do what you can to rectify this situation.
I look forward to your reply.
Yours sincerely
Top answer
Dear Mr. Tkanicka , I am writing to you to voice my deep dissatisfaction with the quality of both the goods and service I received at Bata Shop on Masaryk Street in Brno. 00, with a fifteen-year warranty.
- Dear Mr.
- Tkanicka , I am writing to you to voice my deep dissatisfaction with the quality of both the goods and service I received at Bata Shop on Masaryk Street in Brno.
- 00, with a fifteen-year warranty.
- I was assured by the shop assistant that the boots are of incomparable quality and comfort, suitable for the most extreme mountain conditions.
- Unfortunately, neither quality nor comfort proved to be the case, even though I meticulously followed the instructions for use.
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4 Answers
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Dear Mr. Tkanicka,
I am writing to you to voice my deep dissatisfaction with the quality of both the goods and service I received at Bata Shop on Masaryk Street in Brno.
On October 14, I purchased at the above shop a pair of white thick-soled climbing boots at a price of €140.00, with a fifteen-year warranty. I was assured by the shop assistant that the boo
I am writing to you to voice my deep dissatisfaction with the quality of both the goods and service I received at Bata Shop on Masaryk Street in Brno.
On October 14, I purchased at the above shop a pair of white thick-soled climbing boots at a price of €140.00, with a fifteen-year warranty. I was assured by the shop assistant that the boo
00
Mister Micawber
I contacted the shop immediately after my return to the Czech Republic and demanded a full refund, but was absolutely appalled by the way I was treated. The shop assistant flatly refused to return the money, saying that the boots were a different colour than at the time of purchase - i.e. they were no longer pure white - and theref
00
Sorry, my mistake-- I wanted to make a complete change to this:
she also was unwilling to make a refund
'Neither' does not work because it is ambiguous; it does not clearly reference the earlier sentence.
she also was unwilling to make a refund
'Neither' does not work because it is ambiguous; it does not clearly reference the earlier sentence.
00
Dear Mister Micawber,
I submitted the above letter of complaint - with your helpful comments - as a homework for my classes in academic writing. When I got it back, I was shocked to find that my teacher strongly disliked a couple of things about it. Would you mind taking a look at the comments my teacher made? I would be very grateful if you could tell me what you think.
Thanks a lot
I submitted the above letter of complaint - with your helpful comments - as a homework for my classes in academic writing. When I got it back, I was shocked to find that my teacher strongly disliked a couple of things about it. Would you mind taking a look at the comments my teacher made? I would be very grateful if you could tell me what you think.
Thanks a lot
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