Yes. Do you mean "John's debit card has expired and the expected replacement has failed to arrive. "?
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Anonymous: so I can write as below .Please note that one of our staff members, Mr. Cyril's debit card has expired, but he has not yet received a new card, so please look into this matter and advise how to most expeditiously resolve this matter as soon as possibleYou'd do better to use deadrat's model: