I have one query regarding fresh desk (support panel ). if someone call me about issue if I will resolve issue on call only. Then I have to raise case for resolved issue but when If we will raise fresh case for already resolve issue we will not receive auto generate mail from the support panel
Top answer
I am sorry. These sentences are not clear at all. Let me try to re-word as far as I can.
— Doctor D
I am sorry.
These sentences are not clear at all.
Let me try to re-word as far as I can.
) support.
If someone calls me about an issue, I can only resolve that issue on the call.
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I am sorry. These sentences are not clear at all. Let me try to re-word as far as I can.
I have a question regarding (fresh desk support panel??) support. If someone calls me about an issue, I can only resolve that issue on the call. Then I have to (raise case??) for the resolved issue. But when we raise a fresh/new case on an already resolved issue, we do not receive an aut