I am super confused about which one is correct.
If talking about a specific email sent in the past: She found that the email that began with humor resulted in increased trust and more satisfaction with the process. If talking generally about emails sent in the past: She found that emails that began with humor resulted in increased trust and more satisfaction with the process. If talking about a general truth discovered in the past but applying universally: She found that emails that begin with humor result in increased trust and more satisfaction with the process.
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If talking about a specific email sent in the past:
She found that the email that began with humor resulted in increased trust and more satisfaction with the process.
If talking generally about emails sent in the past:
She found that emails that began with humor resulted in increased trust and more satisfaction with the process.
If talking about a general