I suspect "issued" may not be the word you intend. What steps were taken, and by whom? Was the "item" in the customer's hands when the damage was first discovered?
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RJDNone of the above would work for the purpose If the meaning of your sentence is what I think it is. I would say: " the above item wasThe above item was issued for replacing of its damaged glass top/The above item was issued for replacing of damaged glass top/The above item was issued for to change the damaged glass top