Can you have a look at the following conversation and tell me if the highlighted part sounds like a good English question? In my opinion, from a grammatical point of view, it's not really a question.
A: If you want the invoice, you need to pay extra. B: So for them an invoice and a receipt are the same thing? A: Yes. B: Hmm, can they install the operating system for me? A: No. B: So they're refusing to do it?
Thanks
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Every day.
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My immediate preception to the dialog is that grammatically, they are not wrong, but the tone and choice of word weren't exactly the best, and the semantic connection was weak. The exchange sounded like a customer bought a computer. As he paid for it, he wanted an invoice and the clerk told him it would cost him extra. He then asked if a receipt was the same thing. And he wanted an operating sy