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Jigneshbharati Posted 9 years ago
Grammar

Introduction over the phone

I work as a pharmacy technician for the NHS and one of the main duties is to take an accurate and complete drug history. Please advise me if I need to word it better:

Hi, my name is Jignesh and am a pharmacy Technician calling from the ward no, St.James hospital. I was wondering if you could help me...

Thanks.

  

Top answer

Hi, my name is Jignesh. I'm a P harmacy Technician calling from S t. J ames H ospital.

— GPY

  • Hi, my name is Jignesh.
  • I'm a P harmacy Technician calling from S t.
  • J ames H ospital.
  • I was wondering if you could help me ...
  • I'm not sure what you mean by "the ward no".
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2 Answers
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Hi, my name is Jignesh. I'm a Pharmacy Technician calling from St. James Hospital. I was wondering if you could help me ...

I'm not sure what you mean by "the ward no". Do you mean "no" as in "number", but you forgot to state the number?

If the other person is in another town and may not know of St. James Hospital, it would be good to say where it

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I suggest

eg Is this Mr Tom Smith? My name is Jignesh Jones and I'm a Pharmacy Technician at St.James hospital. I'm calling about your operation next week on your toe. I need to take an accurate and complete drug history, please.


Where I live, hospitals wouldn't do this on the phone.

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