The table shows the numbers of visitors going to Ashdown Museum in a year before and after changes were made to the museum. The percentages of six level of satisfaction of customers ranging from very satisfied to very dissatisfied and no response during the two years are plotted on the pie charts, each for one year.
After refurbishment, the museum saw a rise in the total number of entries from 74000 up to 92000. There was also changes in visitor's attitude from mostly negative to very positive.
In details, the proportion of visitors who find the experience very satisfied increased by 20% from 15% to 35%. Similarly, visitors that feel satisfied accounted for 10% more from 30% to 40% after the museum was renovated.
The percentages pf negative reviews saw a drop in all categories. The value of dissatisfied reviews fell from 40% to 15% . There was also a 50% reduction in very dissatisfied reviews, from a 10% value to just 5%. However, the fraction of visitors who refuse to response maintained at 5% level in both two years.
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