IELTS Writing task 1

Question

The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

The pie charts illustrated the percentage of the different answers to evaluate the customer service of Parkway Hotel in 2005 and 2010.

At first glance, it is clear that satisfactory was the most common answer in 2005, while in 2010, most of the people rated the service was good.

It is clear that there was a significant growth in the answer for excellent, from a very small number( 5%) to over a quarter. In addition, the hotel's customer service was rated better than 5 years ago when "good" answer had the largest proportion in 2010 at just under 40%.

However, people rating the hotel's service excellent reduced from nearly a half to under 20% in 2010. There are fewer and fewer people rating this service from poor to very poor, from 20% in 2005 to 10% in 2010.

AlpheccaStars · Accepted Answer

You did not succeed in uploading the image. Please try again by "add a comment" to this thread.

AlpheccaStars · Answer

Mizuno Ami · Answer

AlpheccaStars · Answer

The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

The pie charts ~~illustrated~~ give the percentage of the different answers to surveys which

The pie charts ~~illustrated~~ give the percentage of the different answers to surveys which evaluated the customer service of Parkway Hotel in 2005 and 2010.

~~At first glance, it is clear that~~ ("clear, obvious, evident and apparent" are opinion words. Do not give opinions in Task1 essays. Give opinions in Task2 essays.) Overall, satisfactory was the most common answer in 2005, while in 2010, most of the people rated the service was (wrong word) good.

~~It is clear that~~ There was a significant increase ~~growth~~ in the answer for excellent, from a very small number( 5%) to over a quarter. In addition, the hotel's customer service was rated better than 5 years ago when "good" answer had the largest proportion in 2010 at just under 40%.

However, people rating the hotel's service excellent reduced from nearly a half to under 20% in 2010. There are ~~fewer and~~ (wrong tense) fewer people rating this service from poor to very poor, from 20% in 2005 to 10% in 2010.

Comments:

For these types of pie chart surveys, use a calculator to derive significant values. For example, sum up a group of related categories. It is better than reporting individual numbers. For example:

In 2005, less than one-fifth (19%) of those surveyed rated the service as excellent or good, compared to more than two-thirds (67%) in 2010. The most common response in 2005 was "Satisfactory" at 45%. This went up one level to "Good" in 2010, at 39%. In 2005, more than a third (36%) rated the service poor or very poor; this decreased by half, to one-sixth (16%) in 2010.

To really get a good score, compute a weighted average. It will tell the reader how much better or worse the ratings were between the two surveys. This is just like a grade point average in university.

The overall rating (weighted average) can be computed by assigning numbers to the categories, from 5 (excellent) to 1 (very poor). In 2005, the rating increased by one level from 2.7 (poor to satisfactory), to 3.75 (satisfactory to good ) in 2010.

How to compute this.
Assign integers to the categories (excellent = 5, good = 4, satisfactory =3, poor = 2, very poor = 1).
Multiply the integer by the response and sum the numbers:
For 2005: (5 x 5) + (4 x 14) + (3 x 45) + (2 x 21) + (1 x 15) = 273
For 2010: (5 x 28) + (4 x 39) + (3 x 17) + (2 x 12) + (1 x 4) = 375

Divide by the number of responses (100) to get the average weighted score. You can round the numbers to one decimal place.

Model Essay:

The two pie charts show how 100 customers rated the customer service at the Parkway Hotel in each of two years, 2005 and 2010. Each respondent could pick one of five levels: Excellent, Good, Satisfactory, Poor or Very Poor.

In 2005, less than one-fifth (19%) of those surveyed rated the service as excellent or good, compared to more than two-thirds (67%) in 2010. The most common response in 2005 was "Satisfactory" with 45% of the responses. This went up one level to "Good" in 2010, at 39%. In 2005, more than a third (36%) rated the service poor or very poor; this decreased by half, to one-sixth (16%) in 2010. For an overall comparative rating, a weighted average can be computed by assigning integers to the categories, from 5 (excellent) to 1 (very poor). From 2005 to 2010, the rating increased by one level from 2.7 (poor to satisfactory) in 2005, to 3.8 (satisfactory to good) in 2010.

IELTS Writing task 1

Top answer

Get the Weekly English Kit 📬

Related Questions