Hi,
I was studying on a text and I really didn't understant something. What do you think about line part in the following pharagraph? What does it mean? Especially fo red and lined part!
Thanks in advance...
Mr Sargent said that reliability in cars is improving every year. In the past two years, the industry average has improved from 237 problems per 100 vehicles to 206. Land Rover, sold earlier this year to India's Tata Motors, was the worst-performing brand, with 344 problems. Sargent also said the “seriousness” of the problems was decreasing. The complaints being reported a few years ago were “hard” problems, such as serious technical defects. Sargent said these were becoming less common. He told reporters it is now more likely that car owners will complain about “soft” problems, like strange noises or wear and tear of the car’s interior
[1].
He added that: "Improved quality is good for everybody, [especially] for the consumers, who don't have the annoyance[2] of problems [and costs]."
[1] NOUN the inside part of something.
[2] ANNOY (VERB) to make someone angry // ANNOYENCE (NOUN)