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Lunartz_02 Posted 16 years ago
Essay & Composition Writing
I need help in correcting my grammar
In response to the alleged violation of company policy regarding slamming, I would like to give my side to this issue and as to what happened during that call.
On or about 6:00am Tuesday shift my trainer Mr. c surprisingly called my attention and advised me to log out from my Avaya and brought me to the Training Team department and then informed me that one of my calls was pulled out and I was found not following the right procedure in pegging a sale and he called it "slamming" to be honest I was surprised because every time I took calls I always give my best even if I was still in nesting period but I make sure that I followed the standard. We then listen my call many times and here's what happened; "Mr. customer called for the activation of the card, highly verified, activated the card then continue to sales part, customer declined the payment protection offer, then I continued to Credit inform I was thankful then because customer accepted the offer then I read the disclosure after reading the disclosure I advised customer to stay on the line because I will connect him to the automated service, since I am not yet familiar to the numbers for the automated service I pressed mute and then called my floor walker Mr. r to assist me, while I was on mute the I will admit there was a long dead air that made the customer stated his full name, I apologized and advise him to stay on the line because I still have to connect him to the automated service, and I pressed mute again and that time Mr. r t was with me already and then he dialed the automated service unfortunately we were having hard time in getting in to the automated service he dialed twice but still we received a sshhhhhhh sound, on the third time that was the time that automated service responded and then customer record his name when I get back to the customer I even apologized because the line was breaking up, and then he said it was okay, he was asking if the card is activated I said yes and I answered all his concerns, offer additional assistance there was none and I ended the call"
On or about 6:00am Tuesday shift my trainer Mr. c surprisingly called my attention and advised me to log out from my Avaya and brought me to the Training Team department and then informed me that one of my calls was pulled out and I was found not following the right procedure in pegging a sale and he called it "slamming" to be honest I was surprised because every time I took calls I always give my best even if I was still in nesting period but I make sure that I followed the standard. We then listen my call many times and here's what happened; "Mr. customer called for the activation of the card, highly verified, activated the card then continue to sales part, customer declined the payment protection offer, then I continued to Credit inform I was thankful then because customer accepted the offer then I read the disclosure after reading the disclosure I advised customer to stay on the line because I will connect him to the automated service, since I am not yet familiar to the numbers for the automated service I pressed mute and then called my floor walker Mr. r to assist me, while I was on mute the I will admit there was a long dead air that made the customer stated his full name, I apologized and advise him to stay on the line because I still have to connect him to the automated service, and I pressed mute again and that time Mr. r t was with me already and then he dialed the automated service unfortunately we were having hard time in getting in to the automated service he dialed twice but still we received a sshhhhhhh sound, on the third time that was the time that automated service responded and then customer record his name when I get back to the customer I even apologized because the line was breaking up, and then he said it was okay, he was asking if the card is activated I said yes and I answered all his concerns, offer additional assistance there was none and I ended the call"
Top answer
You shoud try punctuating it first. Re-arange the sentences and then post it back because it is hardly readable now. When you do the necessary changes, I will try to read it through.
- You shoud try punctuating it first.
- Re-arange the sentences and then post it back because it is hardly readable now.
- When you do the necessary changes, I will try to read it through.
- cheers,
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1 Answers
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You shoud try punctuating it first. Re-arange the sentences and then post it back because it is hardly readable now. When you do the necessary changes, I will try to read it through.
cheers,
cheers,
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