Only the second seems reasonable.
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If somebody is phoning up a Complaints Department, I would suggest it is more accurate for them to say "I would like to lodge a complaint" - OR "I would like YOU to log a complaint" as the person calling is doing the "lodging" and the person taking the call is doing the "logging".
Jackson6612I have logged a complaint with your customer care desk.I have lodged a complaint with your customer care desk.