I break away from my customer!

Question

Hi,tomorrow I am writing one e-mail that should be a complaint about one customer. This person was very rude on the phone and raised his voice during our conversation so I wish to stop our working relationship.Please check if I can write one e-mail this way:"Dear XXXI am very disappointed by your behaviour. Your bad and rude manners are not appropriate to our business relationship.If you don´t have time to deal about your stand, it is your problem, we usually give our assistance to our customers and they are satisfied with our way to work. I don´t feel comfortable with our dealing so from this moment you can get in touch with my colleague XXX , he will be responsible for the continuation of the work on your stand."Please have a look and correct when necessary!Thank you so muchPamela

AlpheccaStars · Accepted Answer

Hi;
I took the liberty to make some changes. I trust that you want your letter to be very polite and professional.

I was very disappointed by your behavior during our last conversation. Your ~~bad and~~ rudness ~~manners~~ is not conducive ~~appropriate~~ to a good working business relationship.~~If you don´t have time to deal with your stand, it is your problem.~~ We try to give our utmost to assist our customers and they are satisfied with our ~~way to~~ work. I don´t feel comfortable with ~~our~~ dealing with you further on this matter, so from this moment you can get in touch with my colleague *** , he will be responsible for the continuation of the work on your stand."

Clive · Answer

Hi,

After a letter like that, I'd be very surprised if your customer remained your customer.

Personally,I'd just take this approach.
eg My colleague, *** , will be responsible for the continuation of the work on your stand. Please contact him in future.

Clive

AlpheccaStars · Answer

Clive - I agree. Business letters should not be sent in anger.

A-

s

Pamela81 · Answer

HI,
thank you all to your replies and your kind help!

I wrote the mail as suggested by Alpheccastars and the answer was :

"No comment!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"

I must say that I had expected this type of answer .... I actually wanted to let my customer know that I don´t want to cooperate with him anymore.

Please can someone advise if it is correct to say "break away from a customer"?Meaning that I intend to stop cooperating him? It would be also of help to know how do you say the opposite of "to enter a contract"

Thanks

Pamela

Clive · Answer

Hi,

I must say that I had expected this type of answer .... I actually wanted to let my customer know that I don´t want to cooperate with him anymore. I'm not clear whether you mean just you personally, or your company.

Please can someone advise if it is correct to say "break away from a customer"?Meaning that I intend to stop cooperating him? Stop doing business with him means your company ceases to do work for him.

It would be also of help to know how do you say the opposite of "to enter a contract" You either complete / fulfill a contract, or you break a contract.

Clive

Pamela81 · Answer

CliveHi,I must say that I had expected this type of answer .... I actually wanted to let my customer know that I don´t want to cooperate with him anymore. I'm not clear whether you mean just you personally, or your company.Please can someone advise if it is correct to say "break away from a customer"?Meaning that I intend to stop cooperating him? Stop doing business with him means your company ceases to do work for him.It would be also of help to know how do you say the opposite of "to enter a contract" You either complete / fulfill a contract, or you break a contract.Clive

Hi Clive,
thank you for the reply.

I mean my company. We don´t want to cooperate with him any more.

Clive, I think I have heard about the sentence" to enter into the contract" that would mean to work or start working with someone. The rest is clear. Thanks!!

Pamela

Anonymous · Answer

Dear Friend,
I am very moved by the change in your behaviour. Your unfastened and natural manners are not only charmingly appropriate to our business relationship, but anticipated, and if you don't have enough time to deal with the formalities about your stand, your problem is our problem, we usually give our assistance to our customers and they are quite satisfied with our way to work. I don't feel comfortable with our limited dealing due to my limitations in assisting more good people as yourself recently, so from this moment you can get in touch with my good colleague Jane, she is a trainee who learns very fast by experience and will be responsible for the smooth continuation of the work on your stand."
Love,
Pam

Pamela81 · Answer

AnonymousDear Friend,I am very moved by the change in your behaviour. Your unfastened and natural manners are not only charmingly appropriate to our business relationship, but anticipated, and if you don't have enough time to deal with the formalities about your stand, your problem is our problem, we usually give our assistance to our customers and they are quite satisfied with our way to work. I don't feel comfortable with our limited dealing due to my limitations in assisting more good people as yourself recently, so from this moment you can get in touch with my good colleague Jane, she is a trainee who learns very fast by experience and will be responsible for the smooth continuation of the work on your stand."Love,Pam

Hi,

nice. Thank you.

I would just omit "love" :-))

I break away from my customer!

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