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Anonymous Posted 15 years ago
Grammar

How would i rewrite this to be more customer friendly

If we do not receive the required information within the next 3 days we will have to close your ticket
  

Top answer

Anonymous If we do not receive the required information within the next 3 days we will have to close your ticket It is not impolite as is. You might say: It is our company policy that tickets must be closed within three days if we don't receive the information necessary to act on the issue. Please send in the information as soon as possible, so we can make progress on resolving the problem.

— AlpheccaStars

  • Anonymous If we do not receive the required information within the next 3 days we will have to close your ticket It is not impolite as is.
  • You might say: It is our company policy that tickets must be closed within three days if we don't receive the information necessary to act on the issue.
  • Please send in the information as soon as possible, so we can make progress on resolving the problem.
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3 Answers
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AnonymousIf we do not receive the required information within the next 3 days we will have to close your ticket
It is not impolite as is.
You might say:
It is our company policy that tickets must be closed within three days if we don't receive the information necessary to act on the issue. Please send in the information as soon as possible, so we can m
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What does it mean to close a ticket? Maybe it will make sense to your customer in context, but it's not at all clear to me. Do you mean "cancel your reservation"?
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Sounds good, Thanks for that
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