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Selenasue Posted 22 years ago
Letter Writing

How to deal with customer's complain

Dear all

Now i am working as a salesman of exporting products in a knitted garments company. So everyday i have to face many problems reflected by our foreign customer.As to the problem related to the technical , i can almost solve it ; however, about the customer's complain, i do not know what explaination can make customer satisfactory,i.e. how to reply to the complain letter.
As i just graduated from colleage and entered into society, so i have little experience on working.Now i am kindly ask for your help. Thanks.
Besides, i 'd like to ask for your suggestion that how to communicate with foreigners effectively. thks!
  

Top answer

Hi, How to answer to a complaint letter from customer? That should give you some ideas. MountainHiker

— MountainHiker

  • Hi, How to answer to a complaint letter from customer?
  • That should give you some ideas.
  • MountainHiker
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5 Answers
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Hello MountainHiker

Thanks for your advice.
Today is the special day:Happy Mid-Autumn Day!
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Hi selenasue,

Please let us know if you require more assistance.

MountainHiker
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I want to know how to reply customer's complaint about high price.

really,

Sincerely,

Nicole
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Hi,

You could tell the customer that you will be happy to lower your price.

If you don't want to do that, try to write down what you would say if you were talking to the customer. Then post that here, and we'll help you with it.

Best wishes, Clive
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