0
Laura14 Posted 22 years ago
Letter Writing
How to answer to a complaint letter from customer?
Hi everybody!
I am thankful to all people who helping to other people with their problems with English.
Please help me to write a letter to a customer which is not satisfied with her vacation. She is comlpaining about bad service, auwful room and nois outsite the hotel she stayed. She wants full (or partial) reimbursement. I have to write her a letter and refuse the reimbursement in a very polite form.
Any help would be greatly appreciated.
Thanx.
Laura
I am thankful to all people who helping to other people with their problems with English.
Please help me to write a letter to a customer which is not satisfied with her vacation. She is comlpaining about bad service, auwful room and nois outsite the hotel she stayed. She wants full (or partial) reimbursement. I have to write her a letter and refuse the reimbursement in a very polite form.
Any help would be greatly appreciated.
Thanx.
Laura
Top answer
Laura, In order to help you write a good letter, it is helpful to have more information. I will provide some preliminary thoughts, and if those thoughts help you, then great. Otherwise, please ignore this message.
- Laura, In order to help you write a good letter, it is helpful to have more information.
- I will provide some preliminary thoughts, and if those thoughts help you, then great.
- Otherwise, please ignore this message.
- What are your reasons for denying a reimbursement?
- Have you fully investigated her complaint?
Get the Weekly English Kit 📬
New words, one handy idiom, and a 2-minute quiz — delivered to your inbox to keep your streak alive.
27 Answers
0
Laura,
In order to help you write a good letter, it is helpful to have more information. I will provide some preliminary thoughts, and if those thoughts help you, then great. Otherwise, please ignore this message.
What are your reasons for denying a reimbursement? Have you fully investigated her complaint? Are her complaints legitimate, or is she just complaining? Did she
In order to help you write a good letter, it is helpful to have more information. I will provide some preliminary thoughts, and if those thoughts help you, then great. Otherwise, please ignore this message.
What are your reasons for denying a reimbursement? Have you fully investigated her complaint? Are her complaints legitimate, or is she just complaining? Did she
00
Dear MountainHiker,
First of all thank you very much for your respond, I really appreciate that.
Yeh, you are right, this would make me mad too as I was a customer. Sorry that I didn't explained you from the begining that this case is not real, it is only the test program for the ones who wants to work for X company. (I will have my job interview with writing test on next Monday)
First of all thank you very much for your respond, I really appreciate that.
Yeh, you are right, this would make me mad too as I was a customer. Sorry that I didn't explained you from the begining that this case is not real, it is only the test program for the ones who wants to work for X company. (I will have my job interview with writing test on next Monday)
00
Dear MountaintHiker,
How are you? There is somthing I want to add to this complaint letter. If I would be a company I would minimun offer her some kind of vauchers for a week-end family-full-pack, and maybe pay back minimum 20 or 30% form the full cost and maybe something esle not very valueable for the company(send some T-shirt, cap etc.). I think if company wants to keep their custome
How are you? There is somthing I want to add to this complaint letter. If I would be a company I would minimun offer her some kind of vauchers for a week-end family-full-pack, and maybe pay back minimum 20 or 30% form the full cost and maybe something esle not very valueable for the company(send some T-shirt, cap etc.). I think if company wants to keep their custome
00
Laura,
The most important part is to communicate with the client. Investigate how bad things really were. And then decide what she will deem acceptable. Most people simply want an opportunity to "vent," that is, they want to yell at someone for a while. And then they feel better. So as a customer rep, you have to be yelled at a bit as part of your job. Then assess what makes the m
The most important part is to communicate with the client. Investigate how bad things really were. And then decide what she will deem acceptable. Most people simply want an opportunity to "vent," that is, they want to yell at someone for a while. And then they feel better. So as a customer rep, you have to be yelled at a bit as part of your job. Then assess what makes the m
00
Dear MountainHiker,
Thank you very much. You are the best!
With respect
Laura
[F]
Thank you very much. You are the best!
With respect
Laura
[F]
00
Dear Ms. Laura,
You are most welcome! Again, very best wishes with regard to your interview and test.
Best regards,
MountainHiker
You are most welcome! Again, very best wishes with regard to your interview and test.
Best regards,
MountainHiker
00
Dearest MountainHiker,
I am very thankful for your support.
I am not a native English speaker and I'm very nervous about my interview. We will have writing, oral, communication skills and PC test, all in English. Maybe it is a bit strange that I applied for a position where my customers are mostly from UK. Although I can speak several languages, English and Russian are my favo
I am very thankful for your support.
I am not a native English speaker and I'm very nervous about my interview. We will have writing, oral, communication skills and PC test, all in English. Maybe it is a bit strange that I applied for a position where my customers are mostly from UK. Although I can speak several languages, English and Russian are my favo
00
Laura,
I don't know the answer to your question. You might try posting your question in the ESL section above, as there are more English language instructors there. I am just an average Joe, with no special language skills.
Your language skills are quite good.
Again, best of luck.
MountainHiker
I don't know the answer to your question. You might try posting your question in the ESL section above, as there are more English language instructors there. I am just an average Joe, with no special language skills.
Your language skills are quite good.
Again, best of luck.
MountainHiker
00
Dear MountainHiker,
You are too good [Y]for just a "Joe". I wish I could have your English.
Thank you anyway.
Can I send you just a thank-you-kiss[K]?
Laura
You are too good [Y]for just a "Joe". I wish I could have your English.
Thank you anyway.
Can I send you just a thank-you-kiss[K]?
Laura
00
Can I send you just a thank-you-kissKiss!?
Thank you and returned.
MountainHiker
0
Related Questions