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Anonymous Posted 19 years ago
Letter Writing
(help)angry customer reply
0 can someone give me an example of a reply letter for my customer that angry of my product? 02 br
00 thank you 0-
00 thank you 0-
Top answer
02 br 02 br 01 font 00 Dear Mr. 02 font 02 br 02 br 01 font 00 Yours sincerely, 02 font 02 br 02 br 01 font 00 xxxx 02 font 02 br 02 br 00 Best wishes, Clive 0-
- 02 br 02 br 01 font 00 Dear Mr.
- 02 font 02 br 02 br 01 font 00 Yours sincerely, 02 font 02 br 02 br 01 font 00 xxxx 02 font 02 br 02 br 00 Best wishes, Clive 0-
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2 Answers
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0 Hi, 02 br
02 br
00 How about this. 02 br
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01 font 00 Dear Mr. Lee, 02 font 02 br
02 br
01 font 00 We are very sorry that you have found our product unsatisfactory, and we are enclosing a cheque for $100.00 to refund your money completely. 02 font 02 br
02 br
01 f
02 br
00 How about this. 02 br
02 br
01 font 00 Dear Mr. Lee, 02 font 02 br
02 br
01 font 00 We are very sorry that you have found our product unsatisfactory, and we are enclosing a cheque for $100.00 to refund your money completely. 02 font 02 br
02 br
01 f
00
0 IMO, making a phone call is more polite than just a email or letter(especially important customers). Besides the returned purchase(or a change for a new one), you should promise the customer the good quality of the product(e.g."this kind of things never happened before") and btw, do you give warranty to your customer? I think it is necessary. 02 br
02 br
00 Regards, 02 b
02 br
00 Regards, 02 b
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