Help me with my e-mail task please

FROM: Northgate Home Electronics

TO: Customers who purchased LCD monitors from Northgate

SUBJECT: 19-inch widescreen LCD monitor

SENT: January 11, 3:50 p.m.

Dear valued customers,

Thank you for your recent purchase of a 19-inch widescreen LCD monitor. We hope that you enjoy using your monitor. We guarantee that all our monitors are of excellent quality and will provide maximum satisfaction. Our monitors can display very lifelike images in true-color mode, so graphics designers choose us as their top choice. We hope that you will continue shopping with us. If there are any problems with your monitor, please do not hesitate to contact us.

Sincerely,

John Tucker

Sale representative

Northgate Home Electronics

Directions: Respond to the emails as if you’re a customer of Northgate Home Electronics. In your e-mail, describe TWO problems that you have had with your 19-inch widescreen LCD monitor and make ONE request for information.

Ng?c Trinh

Dear Sir/ Madam,

I bought a 19-inch widescreen LCD monitor last week. After a week of using it, I have two problems with your product. First, I can’t connect the monitor with the IOS operating system whereas it can be connected with the Android operating system. In your advertisement, you said that it could connect with all types of operating systems. Second, the speaker of this monitor is not clear, so I felt inconvenient whenever I turn it on. I want to have a warranty for this problem. Can you send me the nearest address of your store from ThuDuc city? Thanks.

With best wishes,

NT.