Help me with my e-mail task

FROM: Jodie McMaster

TO: Bathroom Master

SUBJECT: Incorrect Faucet

SENT: February 10, 8:15 a.m.

Bathroom Master:

I am writing to let you know about the incorrect faucet that I received in the email. I originally ordered a shiny and durable metallic faucet for my bathroom. However, what I now have is a cheap-looking white plastic faucet. I would like to believe that there was a mistake in shipping. Will you take immediate action to fix this error?

Thank you.

Best wishes,

Jodie McMaster

Directions: Respond to the email as if you are a sales manager at Bathroom Master. In your email, make AN apology about your mistake and give A suggestion.

Dear Ms. McMaster,

We are writing in relation to your recent complaint. We investigated your order and found that we had accidentally shipped the wrong faucet to you. As a Sales Manager at Bathroom Master, I would like to apologize for your inconvenience. We have just sent a new one and it will arrive at your address in two days. Besides, can you deliver the old faucet to our store?

Once again, we are so sorry about the problem that you have suffered. We very much hope you will continue to be a loyal customer. If you have any further inquires, please contact us. Thank you for your time.

Best regards,

NT

Sales Manager.