Help me with my e-mail task

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FROM: Kimberly YoungTO: The World’s Biggest BookstoreSUBJECT: Delivery problemSENT: June 5th, 11:32p.m.Dear Sir/Madam:This e-mail is to let you know that I haven’t received my book yet. It was supposed to be delivered a week ago, but I still haven’t got anything. The book I am buying is rare to find, but as your store name indicates, I thought that you might be have one. I already paid for the book. Please find out what happened to my order. Thanks.With best wishes,Kimberly Young.Directions: Respond to the email as if you were an employee at The World’s Biggest Bookstore. In your email, make an apology and ask TWO requests about the delivery problem.My response:Dear Mr. Kimberly,Thank you for your e-mail dated 5th June. I do regret to hear that you haven’t received the book yet. As an employee at The World’s Biggest, I would like to apologize for the problem you have met. I checked the status of the book and I found it was sold. So, I have 2 requests about this problem. First, our store still has a copy of the book. If you want to buy the copied version, we will send it to you as soon as possible. We also give you a 10% discount for the next purchase. Second, we will give you a refund. Besides, as soon as the book is available in our store, we will send you an e-mail to notify you. Once again, we are so sorry about this problem. We are looking forward to hearing from you.Best Regard,Customer Support.

AlpheccaStars · Accepted Answer

Dear Mr. Kimberly, (Kimberly is a woman's name. It is her first name, that is what her friends call her. Her family name is "Young." Note that "Mr". is used for men, not women. Kimberly is offended, but willing to read more.)

Thank you for your e-mail (Use the form in the instr

Thank you for your e-mail (Use the form in the instructions) dated 5^th June. I do regret to hear that you haven’t received the book yet. As an employee at The World’s Biggest, (Use the correct name of the business.) I would like to apologize for the problem you have ~~met~~. (Unnatural. ) I checked the status of the book and I found it was sold. (Of course, it was sold. Ms. Young bought it and paid for it. Kimberly is wondering what you are talking about.) So, I have 2 requests (Did someone else have the same problem? It is not relevant to Kimberly. She is only looking for where her book went missing. She is getting impatient with your message now..) about this problem. First, our store still has a copy of the book. If you want to buy (No, Kimberly does not want to pay for another book. She already bought a copy and she did not get it. ) the copied version, (She wants the book she bought, not some poor-quality version that was scanned and printed by a computer.) we will send it to you as soon as possible. We also give you a 10% discount for the next purchase. Second, we will give you a refund. (Why are you giving Kimberly a refund. She did not ask for a refund.) Besides, as soon as the book is available (You just wrote that you have a copy right now. Now you say that there are none. Poor Kimberly is very, very confused!) in our store, we will send you an e-mail to notify you. Once again, we are so sorry about this problem. We are looking forward to hearing from you.

Best Regard,

Customer Support.

In writing an email, you must imagine yourself to be Kimberly. What kind of response are you expecting from customer support when you buy something rare and expensive and it is never delivered to your home.

Help me with my e-mail task

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