Hi,
Could you tell me the difference between a complaint and a grievance?
Thank you.
'complaint' is a more general term. It's an expression of dissatisfaction with a particular situation. You make a complaint if you merely say "It's too hot in this room".
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'complaint' is a more general term. It's an expression of dissatisfaction with a particular situation. You make a complaint if you merely say "It's too hot in this room". However, that is not a grievance.
A grievance is typically a complaint that something is unfair, that you have been treated unfairly. If you have a grievance, you are resentful for what you see as a wrong.
CJ