Its actually a ticket management system where we used to manage client's problems, solve and close it by mentioning global company name in regards.
The rahul is the person who has spoken with client and after resolving the issue over the phone he wants to close the live ticket(Same issue in written, global for all Support Engineers) by sending them email.
I'm not sure, but if I translate these sentences into German, the first doesn't work well. The 2nd one is more focused on the result. So the problem have already resolved because of the discussion.