Formal Letter Correction / Urgent please!

Thank you for your email. Regarding your complaining I would like to clarify some important points as follows:

1. Our medic`s resume has sent and delivered by DQE Deputy Manager. Anyway I will send you again. On other hand, our medic is very qualified because he has an experience for more than 4 years in Finland.
2. Regarding our first aid bag, I would like to inform the bag is inside the ambulance and it is not our company policy to forget or ignore the first aid bag at the rig site which we are working in!

• Regarding the unpacked equipment, please be notified that I will call our medic and back to you soon.

Notes:

• Our staff has not the right to check any other ambulance or any clinic outside the rig site and signed contract between EMS and DQE.
• Each issue related to our work at rig site, please email or call me before you discuss it with our team.
• Please be notified that we do not accept to push on our staff to check another clinics, ambulances, and rig sites…etc.

Please free to call or email me if you have any further questions or clarifications regarding this email.