FEdex

Shouldn't it be have? Thank you!

Not necessarily. The past perfect might refer to a prior conversation. The present perfect would be the most recent conversation.

PreciousJonesWe are currently waiting on Fedex to …

This is very informal, almost slang. Say waiting for.

However, you can wait on someone (serve), or wait on something (physically).

That's the waitress who waited on us.
We're waiting on the fourth floor for you.

AlpheccaStarsShouldn't it be have? Thank you!Not necessarily. The past perfect might refer to a prior conversation. The present perfect would be the most recent conversation.

But in that sentence I don't see how it's describing two past events?

I thought the past perfect can only be used to describe an event that had occurred prior to another past ev

Aspara Gus PreciousJonesWe are currently waiting on Fedex to …This is very informal, almost slang. Say waiting for.However, you can wait on someone (serve), or wait on something (physically).That's the waitress who waited on us.We're waiting on the fourth floor for you.

We will check again tomorrow as they had advised the investigation is still going on with t

PreciousJonesWhat's the difference between these three sentences?

It's difficult for me to determine what tense is appropriate because the sentence is poorly written, specifically this part: … as they advised the investigation is still going on with them at this time. I just can't make sense of it.

This is where the true problem lies. Before wo

This is what customer service wrote to me:

Thank you for taking the time to contact us.

We are currently waiting on Fedex to receive word on what is going on with your package. We will check again tomorrow as they had advised the investigation is still going on with them at this time.

You will be contacted once we receive word back on the package and what can be done i

PreciousJonesThis is what customer service wrote to me:

Again, the second sentence is poorly written. Either it contains a run-on sentence, or advised is misused. The past perfect is most likely wrong as well.

Could you change it so it's better?

PreciousJonesBut in that sentence I don't see how it's describing two past events? I thought the past perfect can only be used to describe an event that had occurred prior to another past event?

It is impossible to tell from the conversation how many times they contacted Fedex to ask about your package.
If they contacted FedEx only once, then the present p

PreciousJones Could you change it so it's better?

I don't fully understand the sentence, so I can only guess.

We will check again tomorrow, as advised by FedEx. An investigation is still pending.
We will check again tomorrow, as FedEx is still investigating the case.