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Bhanu rana Posted 11 years ago
Letter Writing

explanation letter to front office manage for voiding telephone charges

Hi,
I want to write an explanation letter to front office manager for voiding telephone charges without informing him.telephone phone charges was posted in vacant room because of system error and i tried to find the reason behind system error the but unable to find that.my F.O Manager asked me to write the explanation letter regarding the same.Can u please help me out.its very urgent

Regards
Bhanu
  

Top answer

Bhanu, We can help you, but you have to write as best you can: Why didn't you tell the office manager about the problem? Who posted the phone charges? Why did they use an empty room?

  • Bhanu, We can help you, but you have to write as best you can: Why didn't you tell the office manager about the problem?
  • Who posted the phone charges?
  • Why did they use an empty room?
  • Why did you void the charges?
  • Which system was bad?
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3 Answers
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Bhanu,

We can help you, but you have to write as best you can:

Why didn't you tell the office manager about the problem?
Who posted the phone charges?
Why did they use an empty room?
Why did you void the charges?
Which system was bad?
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Sir i have already informed him.
Because of system error Computer automaticaly charged in vacant room.
Earlier also this same problem happnd and at that time also we have voided the amount.
I will explain u with the help of example:
Guest of room no 120 called his frnd by using room phn provided by hotel and when he disconected his phn computer system automatically posted charges
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Bhanu: Do you work in a hotel?
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Dear Front Office Manager;

Our computer system has a bug. Sometimes the system allocates charges to unoccupied rooms. This problem has happened before, and in those cases we have voided the charges.

For example, a guest in room 120 called a friend from his room on the hotel phone in the morning. The charges posted to ro

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