Escalated?

Hi, Osee. Do you like "exascerbated"? It means the problem has become worse. We call moving stairways "Escalators" because they move us upward (sometimes downward).

The term is also used in warfare. "Fighting escalated today near the border." The activity increased.

I'm sure the company would prefer to avoid terms with a negative connotation, such as "the problem is gettin

Hi Avangi,

I understand Fighting could be escalated or getting worse. But how that problem was getting worse. I mean "if you can not download the document then you can not download," there is no way to be getting worse. So I just figured out they wanted to say "more and more people had reported the same problem." Is this right?

Anyway, thank you for your input.

Ose

As I understand it, it means that the problem has been raised to a higher level of visibility in the company and more people and resources are researching it to try to find a resolution.

A simple problem is solved at a lower level. A more complex problem requires someone at a higher level to combine the resources of many areas to solve it. When a problem is brought to that higher-level pe

Osee The issue has been escalated and is currently under investigation. We appreciate your continued patience in this matter.

Osee "more and more people had reported the same problem." Is this right?

Hi Osee. This is the way I took it. But you and GG are both right! Sorry, I was thrown off by the corporate doub

It means that the issue was taken to someone/somewhere else's care, because the problem can't be resolved by the actual department. It's something specific and/or out of the range of knowledge of the people who usually treat the common issues, so it needs to be viewed/revised by someone else, usually in a higher position in the company, or a different department.

I can see that I'm out of touch with current corporate double talk.
I just can't imagine people sitting around the boardroom saying, "I think we should escalate the problem."
(Perhaps the expression is only for public consumption.)
- A.

In this case "escalated" means they have forwarded the issue to a 2nd/3rd level department that will investigate and fix it. Once they have a resolution they will return to the first department (the one who provided you a reply) so they will return to you.