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Melocoton Posted 15 years ago
Letter Writing
Electronically signed contracts
Hello all,
this is my first post in the forum
I wonder if you can help. I need a sentence to explain a client that I am unable to accept the contact s/he has sent back to me as his/her signature is not what we consider an electronical signature (in this case the client "signs" the contract by filling in the blanks by typing...)
My atempt is:
"Thank you for your email. Unfortunately, while we do accept electronically signed contracts sent by email, we are unable to consider/accept this contract as signed. In fact, we require a digital picture of your signature at the bottom of the contract. We would be very grateful, if you could fulfil our requirements."
How does it sound to you? Do you reckon this is an enough polite request?
Many thanks in advance for your help.
Melocoton
this is my first post in the forum
I wonder if you can help. I need a sentence to explain a client that I am unable to accept the contact s/he has sent back to me as his/her signature is not what we consider an electronical signature (in this case the client "signs" the contract by filling in the blanks by typing...)
My atempt is:
"Thank you for your email. Unfortunately, while we do accept electronically signed contracts sent by email, we are unable to consider/accept this contract as signed. In fact, we require a digital picture of your signature at the bottom of the contract. We would be very grateful, if you could fulfil our requirements."
How does it sound to you? Do you reckon this is an enough polite request?
Many thanks in advance for your help.
Melocoton
Top answer
Hi and welcome the English Forums. This seems like a good time to pick up the phone and call the person to explain your policies and what you need. It's complicated and legal - good times to ensure there is no misunderstanding by having a conversation.
- Hi and welcome the English Forums.
- This seems like a good time to pick up the phone and call the person to explain your policies and what you need.
- It's complicated and legal - good times to ensure there is no misunderstanding by having a conversation.
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3 Answers
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Hi and welcome the English Forums.
This seems like a good time to pick up the phone and call the person to explain your policies and what you need. It's complicated and legal - good times to ensure there is no misunderstanding by having a conversation.
This seems like a good time to pick up the phone and call the person to explain your policies and what you need. It's complicated and legal - good times to ensure there is no misunderstanding by having a conversation.
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Hello Grammar Geek,
thank you for your reply. Unfortunately, I normally communicate with clients only via emails and I don't call them on the phone. Therefore, I need to be clear when I send email from the outset.
Again, I appreciate your help.
thank you for your reply. Unfortunately, I normally communicate with clients only via emails and I don't call them on the phone. Therefore, I need to be clear when I send email from the outset.
Again, I appreciate your help.
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GG's point is that this is the kind of situation where a little more personal attention and contact is expected by clients. Such a formal, impersonal email is not often received with equanimity. Business leaders are now recognizing that emails are too often attempting to replace the personal touch of face-to-face real time communications and are encouraging employees to 'pick up that phone' when
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