'Less' works fine as a word substitute for those examples, but other words for the expression might work better in different situations. ' That could mean a lighter touch, or gentler handling, or a more patient attitude, all of which can still be understood essentially as something done in a lesser degree. So I think you have the right idea.
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DavkettBoth statements equally need to be said before-hand, or during, depending on the situation, don't you think?I totally agree!