I help help with this sentence:-
I am writing following the delivery of an item that I purchased at your online store on 02/06/2017 which appears(?) [or should it be appear?] to have arrived faulty.
It's better to split that long sentence into two. But note that 'it appears ' suggests you are uncertain about what happened. Say it this way.
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It's better to split that long sentence into two.
But note that 'it appears' suggests you are uncertain about what happened.
Say it this way.
I am writing following the delivery of an item that I purchased at your online store on 02/06/2017, It appears to have arrived faulty.
Clive