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This is my complaint letter about some equipment.Can you read and fix the errors?COMPANY is a firm.xxxxs are secret areas.COMPANY INC.Consumer Complaint Division Dear in charge of consumerOn 17.07.2007, I bought COMPANY PowerShot A 560 digital camera at xxxxxxx which is placed in xxxxxxxxxxxx is the supplier of COMPANY DIGITAL INC. at Unfortunately, your product did not answer my expectations because of when i was buying the camera, the salesman did not say the cameras properties.I choose COMPANY PowerShot A 560 because of its manual properties.But in this product there is no aperture priority and shutter priority I am disappointed because the camera was not disclosed clearly and misrepresented by the salesman.Also COMPANY’s previous PowerShot versions have this properties(Exp : A 510-A540).On the camera there is manual function button “M” ,so I thougt that it can be provide aperture priority and shutter priority.After i bought the machine,I become aware of this problem.Then I tried to pay my money back.But the salesman said that “he could not pay the money back” To resolve the problem, I would appreciate when my money pay back.I send my guarantee, contracts, model and serial numbers to EXXXXXAR INC which is the responsible for COMPANY in I look forward to your reply and a resolution to my problem.Also I hope you will contact with ExxxxxxR INC, and will wait until 25.07.2007 before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the above e mail address Email RemovedSincerely,

Ant_222 · Accepted Answer

Hello, Saltikhan.

I think you have little (if not zero) chances to return your camera.

If the salesman didn't say anything about the exposure modes that doesn't mean he disinformed you. But if he told you the camera supported the exposure setting modes you need, then it is disinformation. But anyway, how are you going to prove the fact of disinformation?

In my country salespeople are often incompetent at what they sell and their purpose is not informing you about a product, but, rather, misinmforming you so as to make you buy it, by all means.

Instead of believing them you better carefully read the specs and manuals and, then, check all the functions yourself to make sure you're buying what you need.

You should have tried taking a dozen pictures with different exposure modes and checking the results on a computer's display (not on the tiny camera's LCD), at 1:1 zoom.

Below is my take on your letter, but it is far from good...
---------------------------------
COMPANY INC.
Consumer Complaint Division

Dear in charge of consumer
(Whom do you address here? This line is wrong)

On 17.07.2007 I bought a COMPANY PowerShot A 560 camera from *** (***), a supplier (dealer) of COMPANY DIGITAL INC at Eskisehir.

Unfortunately, the product did not meet my expectations because the salesman misinformed (did he?) me about the camera's features.

I chose this model because I wanted manual exposure setting mode and support for aperture- and shutter priority modes, all of which are lacking in A 560 (or you didn't mean the fully manual mode?)

Since the camera does not provide these modes, while the salesman said it does, I required my money back, but the salesman said he couldn't do that.

(Below you write about previous models that did have those modes, but you better don't mention them. The fact is that you have been disinformed about A 560, so why mention other models?)

(Then you mention the "M" button, which may be for manual exposure adjustment. But you also need automatic modes with shutter and aperture priority, so I see no reason to mention this button too)

So, I ask you to resolve this problem and return me my money [or exchange my camera with an appropriate model]. I'll send all the corresponding documents (contracts, my camera's model and serial number) to the Turkish [subsidiary/representative office/division] of COMPANY.

I look forward for your reply. If you don't contact me till 25.07.2007 I'll have to turn to a consumer protection agency or the Better Business Bureau.

Saltukhan · Answer

Thank you very much

Ant

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