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Anonymous Posted 18 years ago
Grammar

could you help to correct the following sentence please - thank you

This is not the first time we receive a complaint from the client. Before this, Paul and the team had voice out their difficulty in accessing to our phone line. Even if they managed to get thru the line, they have had to hold the line for quite long for the line had been transferred, even sometimes the lines got drop off.
  

Top answer

This is not the first time we receive (received) a complaint from the client. Before this, Paul and the team had voice (voiced) out their difficulty in accessing to our phone line. Even if they managed to get thru (through) the line, they have had to hold the line for quite long for the line had been transferred, even sometimes the lines got javascript:void(0) .

  • This is not the first time we receive (received) a complaint from the client.
  • Before this, Paul and the team had voice (voiced) out their difficulty in accessing to our phone line.
  • Even if they managed to get thru (through) the line, they have had to hold the line for quite long for the line had been transferred, even sometimes the lines got javascript:void(0) .
  • , t hey had to hold while the call was transferred to another line.
  • On some occasions, the call was cut-off.
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1 Answers
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This is not the first time we receive (received) a complaint from the client. Before this, Paul and the team had voice (voiced) out their difficulty in accessing to our phone line. Even if they managed to get thru (through) the line, they have had to hold the line for quite long for the line had been transferred, even sometimes the lines

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