Could you help me?

Hi.

I have to write a very fomal letter like the following.

Could you go over it and correct errors?

I am very thankful to you for your help.

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Dear xxxxx Bank Branch on xxxxx Street



I am very sorry that I do not have got any email or notice from you since my account was already insured. As I reported to you about my accident and situation faithfully, I believe you should be awake of those that I have no cash card and no way to confirm in my country whether my account is insured. So, I was very disappointed when I found out that you had not given me any information until I emailed you once again on Apr.12, 2010. Actually, it was almost 2 months had passed since my account was insured.

(Before I emailed Ms.xxxx on Apr.12, 2010, I emailed her on Feb.9, 2010 to know whether my account was insured or not. So, I didn't send her email again for about 2 months because I was asked to wait more at that time.)



Although it is not big money like millionaire’s account, I believe you should have informed me the result of my insurance timely and you should have been careful of me and the rights of customers because you are the representative and leading bank. I and many other people, including foreigners, open their accounts in your branches because we trust you serve us best.



Now, I politely ask you to close my xxxx Bank account and to transfer all the money into my following account. I also hope you understand that I can not pay any charge or cost caused by your delayed notification and incurred since Feb.19. You know, if I had known that I got insurance on Feb.19, 2010, I would not need to keep my account wastefully open since then.



Thank you for reading.