Could a native english speaker say this?

Hi,
Regardless of the comma splice error your sentence has, it is still ungrammatical.
I would cast it thus:
To err is human. The important thing, then, is to know how to remedy the situation.

Regards

Pamela81"Err is human, important is to be able to remedy the situation"

Alongside Regards comment, no, I am almost certain that no native will ever say something like that for an apology, This sounds like making excuses which is a Taboo in a business environment. Just simply apologize and emphasize on fixing the issue immediately, and hope for the client's con

Hello Pamela,
Here is a less formal way of expressing the same thought:
To err is human, but what really counts is to know how to fix the problem.
John

Hi,
thank you so much for all your replies!

To Regards: I didn´t believe tha it is possible to say "to remedy a situation" but could I say : "to remedy a mistake"??

I didn´t find in my dictionary the verb "to cast" what does it mean?

To John: I don´t understand why to use "to fix" and not "to remedy"

Thanks for your help!

Pamela

Pamela81I didn´t believe that it is possible to say "to remedy a situation" but could I say : "to remedy a mistake"??I didn´t find in my dictionary the verb "to cast" what does it mean?

Hi,
Remedy implies correcting or improving something. It is right, then, to say ‘to remedy a mistake’.
However, it sounds somewhat formal to me. You are more lik

Great answer, thank you Regards!

Hello Pamela,
To fix also means to mend; repair. http://oxforddictionaries.com/definition/fix?q=fix

To fix a problem is a common expression and is used in less formal writing and conversation.
I chose to use "fix" for your sentence because when dealing with a customer that is not totall