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Anonymous Posted 17 years ago
Grammar
Complaint letter
Hi everyone,
I am confused as how to write a letter responding to a customer of a bank. I have been told that I come across too harsh in the way I phrase my sentences and so have been given an exercise to practice. Could anyone suggest how you would respond to a complaint letter where a customer is annoyed at the following
1) she came to the bank and there were only 2 cashiers helping while other staff were busy talking to eachother and she had to wait awhile to be served
2) She is annoyed that an online account has more interest than her instore account and that she has had her account interest cut by 5%
3) She is annoyed that investment bankers are earning lots of money in bonuses( really stuck on this)
This is all the information I have been given. Any help would be much appreciated
I am confused as how to write a letter responding to a customer of a bank. I have been told that I come across too harsh in the way I phrase my sentences and so have been given an exercise to practice. Could anyone suggest how you would respond to a complaint letter where a customer is annoyed at the following
1) she came to the bank and there were only 2 cashiers helping while other staff were busy talking to eachother and she had to wait awhile to be served
2) She is annoyed that an online account has more interest than her instore account and that she has had her account interest cut by 5%
3) She is annoyed that investment bankers are earning lots of money in bonuses( really stuck on this)
This is all the information I have been given. Any help would be much appreciated
Top answer
Hi, I think it's better if you try to write a letter, so that we can see what problems your writing may have. Just start with #1 for now. Don't worry about the other two for a while.
- Hi, I think it's better if you try to write a letter, so that we can see what problems your writing may have.
- Just start with #1 for now.
- Don't worry about the other two for a while.
- Best wishes, Clive
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1 Answers
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Hi,
I think it's better if you try to write a letter, so that we can see what problems your writing may have. Just start with #1 for now. Don't worry about the other two for a while.
Best wishes, Clive
I think it's better if you try to write a letter, so that we can see what problems your writing may have. Just start with #1 for now. Don't worry about the other two for a while.
Best wishes, Clive
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