1. you absolutely must paragraph- the only indication that this is a letter is the 'yours sincerely' at the bottom- you must lay this out in the correct layout of a formal letter 2. you cannot just state bluntly & 100% honestly what you really think- why you are complaining- I don't know how it is in your country, but in all english speaking countries I am aware of (and most western countries in general at least) you must be polite and give the impression you are sure/you have faith that the person who you are complaining about (whether it is the recipient of the letter or not)- of course you feel angry with these people, but the aim of your letter is to convince them to grant you compensation- and they won't feel like doing that if you are rude or aggressive (which is how this letter comes across) each paragraph must be: -clear -to the point strictly faithful to the facts what you can back up -argued convincingly -objective (don't let your feelings get in the way) don't rely on the reader of this letter to sympathise- appeal to reason, what should reasonably have happened, and explain clearly why you believe you have been treated unfairly
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