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MUSCOVITE Posted 14 years ago
Vocabulary
can't find the right word/expression...if you could help
Hi,
Imagine the following situation:
(1) You buy an expensive gadget or something from a certain company.
(2) Soon you find out you can't get your gadget up and running.
(3) So you start bombarding the manufacturer's customer support with your 'SOS emails", hoping that the CS can give you some help, but
(4) Although they seem to respond to all your queries, their replies/"instructions" are useless/misleading/etc.
What do you call this kind of "pseudo-help" that bureaucracy sometimes offer you for real help?
I have found the expression to give smb the runaround in my dictionary. Is runaround the right word indeed?
Thank you!
mus-te
Imagine the following situation:
(1) You buy an expensive gadget or something from a certain company.
(2) Soon you find out you can't get your gadget up and running.
(3) So you start bombarding the manufacturer's customer support with your 'SOS emails", hoping that the CS can give you some help, but
(4) Although they seem to respond to all your queries, their replies/"instructions" are useless/misleading/etc.
What do you call this kind of "pseudo-help" that bureaucracy sometimes offer you for real help?
I have found the expression to give smb the runaround in my dictionary. Is runaround the right word indeed?
Thank you!
mus-te
Top answer
To give smb the runaround may well apply, but my experience is that those cyber-advisors are just working from a prefabricated list of FAQs from which they will not or are not allowed to deviate, whatever my problem. I don't know an idiom for that, though.
- To give smb the runaround may well apply, but my experience is that those cyber-advisors are just working from a prefabricated list of FAQs from which they will not or are not allowed to deviate, whatever my problem.
- I don't know an idiom for that, though.
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2 Answers
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To give smb the runaround may well apply, but my experience is that those cyber-advisors are just working from a prefabricated list of FAQs from which they will not or are not allowed to deviate, whatever my problem. I don't know an idiom for that, though.
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