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Toshio Posted 19 years ago
Essay & Composition Writing

Can you help me with this letter of complaint?

Hello everybody,

I have to write a letter of complaint to the management of a circus, highlighting the points I were not happy about.

Here it's my first draft.

Any advice on it is welcome:)

Thanks beforehand.

Dear Sir/Madam,

I am writing with regard to my recent visit to the “XXXXXXXX” on Sunday 12th November. I am afraid to inform you that I was not all satisfied with the service I received during my stay.

To begin with, the location of the circus seemed to me extremely inappropriate, as it is well known that the area where the circus settled down is a muddy field and we obviously had our shoes ruined by the mud reaching the marquee from the parking. What is more, when we finally managed to enter the circus we discovered that our seats were just behind a large pillar, which obstructed the view of the spectacle.

In addition to this, the spectacle was supposed to begin at 7.00 pm., as advertised on the leaflet, however it only began at 7.30 pm and finished just an hour later. Such a delay seems to me disrespectful of the audience rolled up to enjoy the spectacle, mainly because it was almost composed of children who quivered to see the show.

Furthermore, the service inside the circus was totally inefficient because the few waiters serving were not able to fulfil the orders of all those gone to the bar during the interval, so that it was impossible to get a drink during the break.

Finally, the most serious of my complaint is that during the show one of the lions got outside the ring, frightening the audience. This lack of security seems to me inexcusable.

I believe your spectacle should be reorganised afresh as it lacks of the most elementary safety standards and apart from this I believe you should reserve your audience a better treatment.

I hope you will take adequate measures to ease the plight of your show.

Yours faithfully

XXXXXX
  

Top answer

Hi Toshio, Are you taking the CAE? I remember this essay (Gold Adv, chapter 1), 'cause I had to write it two years ago ... I was taught that a letter of complaint should contain some kind of compensation/refund you are asking for.

  • Hi Toshio, Are you taking the CAE?
  • I remember this essay (Gold Adv, chapter 1), 'cause I had to write it two years ago ...
  • I was taught that a letter of complaint should contain some kind of compensation/refund you are asking for.
  • For instance, do you want your money back?
  • Do you want free tickets for their next show?
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7 Answers
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Hi Toshio,

Are you taking the CAE? Emotion: smile
I remember this essay (Gold Adv, chapter 1), 'cause I had to write it two years ag
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TanitAre you taking the CAE? Emotion: smile
I think he is taking FCE.

Was the book blue, Tanit? I
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Hi,

yes I'm going to take the CAE.

Pucca I found in many books I'm studying on that there are many ways to start and to end a letter of complaint. I always change:)

Thank you very much for your suggestion.

I wish to have other advice.
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Can anyone else help me?
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The comment about asking for what you want is a good one.

I am writing with regard to my recent visit to the “***” on Sunday 12th November. I am sorry to inform you that I was not all satisfied with [the service I received during my stay -- I would say "with my experience."]

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PuccaWas the book blue, Tanit? I think I used to have the same one! Emotion: smile

Hi Pucca,
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Thank you very much Grammar Geek for your advice!

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